Support
Something not working, or a question about the island? Write and we'll get back to you, usually within a couple of days.
Email us
It helps to include your iPhone model, its iOS version, and what you were doing when it happened. A screenshot is even better.
Common questions
My steps aren't counting.
Kibo Island needs Motion & Fitness access. In the iPhone's Settings app, go to Privacy & Security, then Motion & Fitness, and make sure both Fitness Tracking and Kibo Island are on. Then open the game again.
Steps from my Apple Watch or tracker are missing.
Turn on Apple Health in the game's Settings and allow it to read Steps. Watches and trackers sync to Health on their own schedule, so their steps can arrive a little later. Opening the game again picks them up.
Where did my steps go overnight?
Unused steps start fresh at midnight, so every day begins even. Nothing you've found, grown or built is ever lost.
Do I need my phone out while I walk?
No. Walk with the phone in your pocket. Everything Kibo finds waits in the bag until you open the app.
How do I add a widget?
Touch and hold an empty spot on your Home Screen or Lock Screen, tap Edit or Add Widget, and choose Kibo Island. Widgets show today's steps and what's growing.
How do I turn reminders on or off?
Reminders are off until you turn them on in the game's Settings. You can switch them off there, or for the whole app in the iPhone's Settings under Notifications.
How do I start over?
In the game's Settings, tap Reset all progress, then tap it again to confirm. This erases your island for good, so be sure first.
Does Kibo Island collect my data?
No. It reads your step count to play, and everything stays on your iPhone. See the privacy policy.